1. Eligibility for Returns
We accept returns for most products within 30 days from the date of purchase. In order to qualify for a return, your item must meet the following conditions:
- Unworn & Unused: The watch must be in new, unused condition, with no signs of wear or damage.
- Original Packaging: The watch must be returned with its original packaging, including any accessories, tags, and documentation that came with it.
- Proof of Purchase: A receipt or order confirmation is required to process the return.
2. How to Return Your Watch
Returning a watch is simple. Follow these easy steps:
- Contact Us: Reach out to our customer support team at admin@hidomi.xyz to initiate the return process. Please provide your order number and reason for return.
- Return Instructions: We will send you detailed instructions on how to return the product, along with a return shipping label if applicable.
- Ship the Watch Back: Pack the watch securely in its original packaging and ship it to the address provided by our support team.
Note: Customers are responsible for the return shipping costs, unless the product is defective or we made an error in your order.
3. Refunds & Processing
Once your return is received and inspected, we will process your refund. The original payment method will be credited within 7–10 business days after the return is approved.
- Refunds: Full refunds will be issued for eligible returns. Shipping charges are non-refundable unless the return is due to a mistake on our part or a defective product.
- Restocking Fees: We do not charge a restocking fee for returns.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for returns:
- Watches that have been worn or used.
- Watches that show signs of damage, alteration, or tampering.
- Custom or personalized items.
5. Defective or Damaged Items
If you receive a damaged or defective watch, please notify us immediately at admin@hidomi.xyz. We will provide you with a prepaid return label and arrange for a replacement or full refund.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange your watch for a different model or style, please return the original item and place a new order for the desired product.
7. International Returns
For customers outside the United States, please contact us before initiating a return. International returns are subject to additional shipping fees, and customs duties may apply.
8. Contact Us
If you have any questions or need assistance with a return, don’t hesitate to reach out to us:
- Email: admin@hidomi.xyz!