1. Warranty Coverage

All watches sold on Hidomi.xyz come with a 2-year warranty from the date of purchase. This warranty covers defects in material and workmanship under normal use. Our warranty ensures that if any defects occur, we will repair or replace the defective item at no additional cost to you.

What is covered by the warranty?

  • Manufacturing defects or flaws in craftsmanship
  • Mechanical issues or defects related to the watch’s movement
  • Malfunctions due to faulty internal components

What is not covered by the warranty?

  • Damage due to accidents, misuse, or neglect (e.g., dropping the watch or exposure to extreme conditions)
  • Scratches, dents, or other signs of wear and tear on the watch case, band, or glass
  • Battery replacement
  • Damage caused by unauthorized repairs or modifications

2. How to Claim Warranty

If your watch experiences any defects within the warranty period, please follow these simple steps to claim your warranty:

  1. Contact Us: Reach out to our customer service team at admin@hidomi.xyz with your order number, a brief description of the issue, and photographs of the watch (if applicable).
  2. Verification: Our team will review your claim and, if necessary, ask for further details. We may require you to send the watch back to us for inspection.
  3. Repair or Replacement: Once your claim is verified, we will either repair the watch or, if necessary, replace it with a new or refurbished item of equal or greater value.

3. Exclusions & Limitations

While our warranty ensures peace of mind for our valued customers, there are a few exclusions and limitations:

  • Water Resistance: Water resistance is tested under specific conditions, and damage due to water exposure beyond the rated resistance level is not covered.
  • Cosmetic Damage: Normal wear and tear, including scratches or discoloration due to regular usage, is not covered.
  • Stolen or Lost Watches: Our warranty does not cover theft, loss, or damage caused by intentional acts.

4. International Warranty

At Hidomi.xyz, we understand that our customers may be located all around the world. Our warranty is valid internationally, but please note that shipping costs for warranty returns outside the region may be the responsibility of the customer. We recommend contacting us prior to shipping to receive the most accurate instructions.

5. Warranty Transferability

Our warranty is non-transferable and applies only to the original purchaser of the product. If you have purchased a watch from an authorized retailer, your warranty will still be valid, provided you have the proof of purchase.

6. How to Maintain Your Watch

To extend the life of your luxury timepiece and avoid issues covered under the warranty, we recommend following these maintenance tips:

  • Avoid exposing your watch to extreme temperatures or sudden impacts.
  • Keep your watch away from harsh chemicals or cleaning agents.
  • Regularly clean the watch with a soft cloth.
  • Have your watch serviced by a professional at regular intervals for optimal performance.

7. Contact Information

If you have any questions regarding the warranty or need assistance with a claim, please do not hesitate to contact our customer service team: